FAQs

Clarify your doubts here, and if still in doubt
feel free to contact us.

How can I get the key to the apartment?

The keys are not necessary in our apartments.
All apartments have an access code number that is sent to the customer upon booking confirmation.
This code is unique and is only valid during the stay of each client.

The apartments come with bed linen and bath?

The apartments come with bed linen and bath.
Bed linen is changed every time a new customer arrives, every week and when the client is housed or on request.

What time of arrival and departure?

The apartments are available from 14.00 on the day of arrival and must be vacated by 12:00 on the day of departure.
There is no time limit for entering the apartment, however we strongly recommend that bring the voucher we sent you, which contains the access codes.

What equipment is included in the kitchen?

The kitchens are fully equipped and of course include, among others, the refrigerator, oven, microwave and coffee machine.
The only consumable is included hand dishwashing.
Upon request we can provide other products, including fruit, food, detergents, etc..

How is the Internet access?

All apartments have access to wireless internet (WiFi) with no traffic limit.

Cancellation

With the exception of pre-paid reservations (not refundable), groups and special events or in other situations specified in the booking, the cancellation policies is:

• If cancelled more than 3 days before date of arrival, no fee will be charged.
• If cancelled up to 3 days before the date of arrival, the first night will be charged.
• If cancelled 1 day before the date of arrival or in case of no-show, the total price of the reservation will be charged.

Children and extra beds

All children under 12 years stay free of charge when using existing bedding. All children under 2 years are charged EUR 10.00 per night and person for cots.
Maximum capacity of extra beds/babycots in a room is 2.

Pets

Pets are not allowed.

Accepted credit cards

American Express, Visa, Diners Club.
The hotel reserves the right to pre-authorise credit cards prior to arrival.